About Us

Carrier Commercial Refrigeration (CCR), a global leader in high-technology refrigeration solutions, is dedicated to providing sustainable and innovative solutions. With a strong commitment to environmental stewardship, we aim to improve the quality of life worldwide. Join our team and be a part of our mission to create comfortable and efficient environments.

About the role

As part of the Global Quality team, this role's main responsibility is to support Global Quality Lead and the local quality team in EMEA and Asia in topics of complaint handling, root cause analyses, quality process improvement, quality analytics and communication.

Address: Plzeňská 601 Mýto, 338 05 Czech Republic 

Benefits

We are committed to offering competitive benefits programs for all our employees and enhancing our programs when necessary.

Among the many benefits, CCR Company offers Exciting innovative environment, possibility for further development and international career opportunities, high-profile team, daily use of English and other foreign languages, Competitive remuneration and other benefits (meal vouchers, contribution to life or pension insurance, holidays etc.), Flexible working hours, possibility for home office, personal days off.

• Supporting the resolution and arbitration of complaint quality issues together with cross functional team
• Maintaining and improving training for the users
• Create quality communications
• Follow up system data and do corrections
• Responsible for root cause analysis and implementation of actions for improvement
• Analytics, reporting
• Creation, review of quality documents
• Participate in quality project on global level (support factories and field service)

Basic Qualifications

• Experience in Complaint Handling within the Manufacturing Industry: The ideal candidate should have a proven track record in managing and resolving customer complaints related to manufacturing processes. This includes investigating the root causes of issues, communicating with both internal teams and external clients, and implementing corrective actions to prevent recurrence.
• IT skills (Word, Excel, PowerPoint).
• English both written and oral
• Analytic, communication and problem solving skills

Other qualifications that would be beneficial in this role:

• Degree in Engineering
• ISO 9001 Internal auditor training
• Knowledge in quality tools
• German or local language 
• ERP, Power BI

Your journey with us

Your journey with us is designed to be fair and beneficial. If chosen for each stage, your next steps depend on meeting our screening requirements and experience:

• A first call with our recruitment team.
• An interview with the Manager.

Our commitment to you

As an employer of choice, our greatest assets are the expertise, creativity, and passion of our employees. We strive to provide a great place to work that attracts, develops, and retains the best talent, promotes employee engagement, fosters teamwork, and drives innovation for the benefit of our customers. We aim to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback, and always challenging ourselves to do better.

The values that guide us are respect, integrity, inclusion, innovation, and excellence.

We’re excited for you to join us and make a difference.